2025

customer service 4

MANAGE CUSTOMER QUERIES NOTES

Customer queries A customer query is any question, request for information, or need for assistance that a customer or potential customer has for a business. Importance of customer queries 4. Provides valuable business insights as analyzing query trends can help a business make data-driven decisions about products, marketing, and operations. 5.  Boosts revenue and sales Satisfied, trusting customers

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Co-operative Law Notes

 LECTURE NOTESCO-OPERATIVE LAW COURSE OUTLINE. TOPIC 1 Sources of co-operative lawTOPIC 2 registrations and licensing of co-operative societiesTOPIC 3 elements of company lawTOPIC 4 management of co-operativesTOPIC 5 settlements of disputesTOPIC 6 accounts and auditTOPIC 7 securities and chargesTOPIC 8 Amalgamation, division and dissolution of registered societiesTOPIC 9 Emerging issues and trends in co-operative TOPIC

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Public Relations ICM Notes

COURSE OUTLINE Management and Organization of Public Relations Role of Public Relations Practitioners Media Context of Contemporary Public Relations and Journalism Public Relations and Democracy Corporate Social Responsibility International Public Relations Public Relations as Planned Communications Public Relations Research and Evaluation Audiences and Corporate Image Ethics and Professionalism in Public Relations Media Relations Internal Communications

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FINANCE OF INTERNATIONAL TRADE FULL COURSE NOTES.

COURSE OUTLINE 2: RISK IN FINANCING INTERNATIONAL TRADE 3: METHODS OF SETTLEMENT PAYMENTS AND COLLECTION AND SOURCES OF FINANCE 4: OTHER SERVICES PROVIDED BY BANK TO TRADERS IN INTERNATIONAL TRADE TOPIC: 1 INTERNATIONAL TRADE AND FINANCE What is International trade ? International trade refers to the exchange or trade of goods and services between different

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accounting 2

FUNDAMENTALS OF ACCOUNTING 

FUNDAMENTALS OF ACCOUNTING  This unit is designed to enable the learner achieve and apply the following key skills. ·         By the end of this unit  the learner should be able to : 1.      Demonstrate understanding of accounting principles and policies.  2.      Apply double entry concept. 3.      Classify capital and liabilities. 4.      Correct accounting errors and suspense account. 5.      Prepare sole trader statement.

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